FAQ

Can I return my order if I’m not satisfied?

Yes, absolutely. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Items must be in original condition and unworn. Please refer to our Return Policy for full instructions.

Are there any additional shipping costs?

No, all orders include free standard shipping within Australia. There are no hidden fees, just simple and transparent service.

Who can I contact if I have a question about a product?

Our customer support team is here to help with anything you need, whether it’s sizing, fabric, or styling advice. Feel free to send us a message anytime and we’ll get back to you as soon as possible.

Can I track my order?

Yes, every order comes with tracking. Once your order is on its way, you’ll receive a confirmation email with a link to track your delivery in real time.

Do you offer express shipping?

No, we don’t offer express shipping at this time. However, we do provide an optional insured shipping method at checkout. This gives your order extra protection during transit and can be selected before completing your purchase.

What if I receive the wrong item?

We’re sorry if that happens! Please contact us at support@beaumont-melbourne.com and we’ll make sure to correct the issue as quickly as possible.

What should I do if my item arrives damaged?

If your item arrives damaged, please email us at support@beaumont-melbourne.com with a photo and your order number. We’ll sort it out right away.

Can I make changes to my order after placing it?

We start processing orders quickly, so changes aren’t always possible. However, if you email us right away, we’ll do our best to help.

Still have questions?

We're here for you

Whether you’re unsure about sizing, shipping, or just want a second opinion – our team is happy to help. Email us anytime at support@beaumont-melbourne.com.